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Privacy Policy

Last Updated: 10 June 2024
 

1. Introduction

Welcome to www.crewe-amazingcakes.co.uk ("we," "our," "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we receive, collect, use, disclose, and safeguard your information when you visit our website www.crewe-amazingcakes.co.uk . Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.
 

2. Information We Collect
 

2.1 Personal Information: We receive, collect, and store any information you enter on our website or provide us in any other way. This includes:

  • Name

  • Email address

  • Postal address

  • Phone number

  • Payment details (including credit card information)

  • Login information

  • Purchase history

  • Comments, feedback, product reviews, recommendations, and personal profile
     

2.2 Technical Data: We collect the Internet Protocol (IP) address used to connect your computer to the Internet; login details; e-mail address; password; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
 

2.3 Usage Data: Information about how you use our Website, products, and services.
 

3. How We Use Your Information
 

3.1 To Provide and Operate Our Services:

  • To present our Website and its contents to you.

  • To process transactions and send you related information.
     

3.2 To Provide Customer Assistance and Technical Support:

  • To respond to your comments and questions and provide customer service.

  • To provide our users with ongoing customer assistance and technical support.
     

3.3 To Communicate with You:

  • To contact our visitors and users with general or personalized service-related notices and promotional messages.

  • To notify you regarding your account, troubleshoot problems, resolve disputes, collect fees or monies owed, poll your opinions through surveys or questionnaires, send updates about our company, or otherwise contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.
     

3.4 For Marketing and Advertising:

  • To provide you with news, special offers, and general information about goods, services, and events that we offer that are similar to those that you have already purchased or enquired about.
     

3.5 To Create Aggregated Statistical Data:

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.
     

3.6 To Comply with Legal Obligations:

  • To comply with any applicable laws and regulations.
     

4. Data Storage and Security
 

4.1 Hosting Platform: Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
 

4.2 Payment Processing: All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
 

5. Data Retention
 

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
 

6. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • The right to access – You have the right to request copies of your personal data.

  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • You have the right to object to our processing of your personal data, under certain conditions.

  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
     

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact details.
 

7. Third-Party Websites

Our Website may contain links to third-party websites. This Privacy Policy does not apply to those third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.
 

8. Cookies

We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
 

9. Children's Privacy

Our Website does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
 

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Website, prior to the change becoming effective and update the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
 

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Thank you for visiting www.crewe-amazingcakes.co.uk  . Your privacy is important to us, and we are committed to protecting and respecting your personal data.

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